Frequently Asked Questions
Can I order a large quantity of candles?
Yes. Janki Candles welcomes orders of any quantity, including bulk orders. contact us to discuss the quantity and delivery requirements for your project.
Do you accept corporate and event gift orders?
Yes. We welcome enquiries for corporate gifts, conferences, weddings, employee gifts, client gifts and other special events.
Can I request different fragrances or candle designs?
Tell us which designs and fragrances you are interested in. We can discuss the available options for your order.
Do you deliver across Europe?
We offer shipping in Poland and across Europe. Please contact us to confirm delivery arrangements and timelines for larger orders.
Do you offer free shipping?
Yes — orders over 90 zł within Poland and 150 zł for international orders ship free. Below that, standard shipping is 20 zł (Poland) or 40 zł (international).
How long does delivery take?
4–10 business days.
Are your candles vegan and cruelty-free?
Yes — all Janki Candles are 100% vegan soy wax, never tested on animals, and handmade in Warsaw.
How do I use a discount code?
Sign up for 10% off via the popup on our homepage — you'll receive the code WELCOME10 by email, valid on your first order.
How do I make my candle last longer?
Trim the wick to 5mm before each burn, and let the wax pool reach the edges on the first burn to prevent tunneling.
What's your return policy?
See our Returns & Complaints page, or contact us directly if there's an issue with your order.
Do you offer candle-making workshops?
Yes — for workshop availability and details, please contact us and we'll be happy to help.
What payment methods do you accept?
We accept PayPal, credit/debit cards, BLIK, and Apple Pay where available.
How can I track my order?
Once your order ships, you'll receive a tracking link by email. You can also check your order status by logging into My Account.
Are your candles safe to burn?
Yes — made with 100% vegan soy wax and lead-free cotton wicks. Always burn on a heat-resistant surface, away from drafts, and never leave unattended.






